Help Center

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From device compatibility to refunds — whatever comes up on the road, the answer is searchable here.

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Quick answers

About eSIM Device Compatibility Purchase & Payment Installation & Activation Usage & Network Plans & Data Coverage & Carriers Refunds & Support Privacy & Order Data

About eSIM

What is an eSIM? How is it different from a physical SIM?

Do SOHO goto plans include a phone number, voice, or SMS?

Can I use eSIM and my regular SIM at the same time?

Device Compatibility

How do I check if my phone supports eSIM?

Does eSIM work on carrier-locked phones?

Can I use SOHO goto plans if my phone has no built-in eSIM?

Purchase & Payment

Do I need to create an account to buy?

How quickly will I receive my eSIM after purchase?

How do I view my order?

Which payment methods do you accept? Are prices final?

Installation & Activation

How do I install eSIM on iOS?

How do I install eSIM on Android?

When should I activate my eSIM?

What if activation fails?

How is the validity period calculated — from purchase, install, or activation?

If I delete the eSIM or change phones, can I restore or move it?

Usage & Network

Can I use ChatGPT, TikTok, and other apps?

Why is my internet slow or not connecting?

Do plans support hotspot sharing?

What is an exit IP, and which apps does it affect?

Will WeChat, Google services, banking apps, and Netflix work?

Can one eSIM be shared across devices or by several people?

Plans & Data

What happens when I run out of data?

What is the difference between total-data and daily plans?

How do I top up (recharge) my eSIM?

How do top-ups stack, and can I get a refund?

Coverage & Carriers

Which countries are covered?

Which carrier will I connect to in each country?

Refunds & Support

What is the refund policy?

How do I contact support?

How fast does support respond?

Privacy & Order Data

Why does this device remember my eSIM orders?

How do I request access, correction, or deletion of order data?

Still need help?

Send your order ID, device model, destination country, and screenshots so support can investigate faster.

support@sohogoto.comMon-Fri 9:00-18:00 UTC+8